Shipping Information

We aim to deliver your order safely, quickly, and in the best condition.

• Order Processing:
  Orders are processed within 1–2 business days after confirmation.
  
  
• Delivery Time:
  Estimated delivery time is 3–5 business days, depending on your location.
  
  
• Order Tracking:
  Once your order is dispatched, you will receive tracking details to monitor your shipment.
  
  
• Packaging & Safety:
  All products are securely packed to maintain freshness, quality, and hygiene during transit.

Delivery timelines may vary during public holidays, sales events, or due to courier delays beyond our control.

Refund & Return Policy

No Refunds or Returns (Health & Safety Policy)

At Doctor Ibrahim Store, we follow a strict no-refund and no-return policy.

This policy exists because our products are herbal health formulations, which are sensitive in nature and meant for internal or external use.

Once an order has been dispatched, it cannot be returned or refunded under any condition even if the product is unopened.

Why Refunds Are Not Available

• Herbal medicines are health-sensitive products
  
  
• We cannot verify storage or handling conditions after dispatch
  
  
• Returned items cannot be reused or resold, even if sealed
  
  
• This policy helps us protect customer safety and hygiene

Our commitment is to deliver fresh, verified, and untouched products to every customer.

Please Note

• Kindly review product details carefully before placing your order
  
  
• If you have questions about usage, dosage, or suitability, feel free to contact us before purchasing

We believe in safe, ethical, and transparent practices. Your health is always our top priority.