REFUND & RETURN POLICY

At PelleAura, we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, please review our policy below.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original condition.

  • All original packaging, tags, and accessories must be included.

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Custom-made or personalized items

  • Final sale or discounted items (if marked as such)

  • Items showing signs of wear, damage, or alteration

  • Gift cards

3. Return Process

To initiate a return:

  1. Contact us at [your support email] with your order number and reason for return.

  2. Once approved, we will provide return instructions.

  3. Items sent back without authorization may not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to the original payment method.

  • Refunds typically take 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable.

5. Exchanges

  • We currently offer exchanges only for defective or damaged items.

  • If you need a different size or product, please return the item and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • We will arrange a replacement or refund at no additional cost

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or credit card account

  • Contact your payment provider

  • If issues persist, email us at [your support email]

8. International Orders

  • Customers are responsible for customs duties, taxes, and import fees.

  • Returns due to customs refusal are not refundable.

9. Policy Updates

PelleAura reserves the right to update this policy at any time. Changes will take effect immediately upon posting.

10. Contact Us

For return or refund questions, please contact:

Email: admin@pelleaura.com
Brand: PelleAura